Returns & Refunds Policy

Last updated: January 08, 2020

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Spear Labels, 63 Stander Street, Brackenhurst, Alberton.
  • Service refers to the Website.
  • Website refers to Spear Labels, accessible from https://www.spearlabels.co.za/
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 1 (ONE) working day without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By phone number: 011 869 0425
  • Via email: info@spearlabels.co.za

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days;
  • The Goods are in the original packaging;
  • The Goods are unused and not damaged in any way; and
  • Not missing any accessories or parts.

The following Goods are not eligible for return:

  • The supply of Goods made to Your specifications (for example, a custom size) or clearly personalized (for example your company logo) UNLESS an error from our side has occurred.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

63 Stander Street, Brackenhurst, Alberton

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 011 869 0425
  • Via email: info@spearlabels.co.za